Delivery & Return
Free delivery available on 1000s of products over $100. Choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
The Buying Hub offers ideal shipping methods for any requirement. Be it low priced through DHL/Standard Parcel Post, more quickly via DHL Express or UPS, or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Exchange or Return of Goods
Item(s) must be returned to The Buying Hub within 14 days from the received date and notify within 3 days after delivery.
RETURN CONDITIONS
To be eligible for return, returned item(s) and its packages must be in the conditions according to the below guideline:
| RETURN REASONS | CONDITIONS | |||
|---|---|---|---|---|
| SEALED CONDITION (PLASTIC SEAL MUST NOT BE UNWRAPPED AND STICKER HAS NOT BEEN PEELED OFF) | NEW CONDITION (NEVER BEEN USED) | ITEM(S) AND ITS ACCESSORIES MUST ALL BE RETURNED (FREE GIFT, MANUAL, ACCESSORIES, ORIGINAL BOX) | TAGS & LABELS ATTACHED | |
| DEFECTIVE, DAMAGED | NOT NECESSARY | NOT NECESSARY | ✓ | ✓ |
| EXPIRED, MISSING ITEM , NOT AS ADVERTISED , INCORRECT ITEM DELIVERED , SIZE DOES NOT FIT | NOT NECESSARY (EXCEPT HEALTH AND BEAUTY | ✓ | ✓ | ✓ |
| CHANGE OF MIND | ✓ | ✓ | ✓ | ✓ |
“Change of mind” means customers order any item(s) and changed their mind not to take the item(s) for the reason(s) other than Defective, Damaged, Expired, Missing item , Not as advertised , Incorrect item delivered , Size does not fit. Items eligible for return must be in their original condition , unused and in original package. More information regarding return policy is listed in the below guideline:
- Jewelry & Fashion
- Earrings cannot be returned .
- Accessories & Jewelry those are made to order cannot be returned .
- Watches, Eye glasses, and Accessories must be returned in the original and unaltered condition. The package with all tags attached must also be returned.
- Books, Games & Music
- Books , Movie , DVD , Software must be returned in their original and unused condition. The original package and all tags attached must also be returned.
- Accessories & Tools
- Cleaning products / Air refresher must be returned in their original and unused condition. The original package and all tags attached must also be returned.
- Security Protection
- Made to order and customized product cannot be returned.
- All opened / seal-broken items cannot be returned.
- Electronics, Mobile Phones, Tablets & Gadget, Appliances
- All opened / seal-broken items cannot be returned.
- Items which the customer has filled in the warranty card cannot be returned.
- Others
- Free gift / Gift card / E-code / E-coupon / Clearance items cannot be returned.
- Made to order and customized product cannot be returned.
