Return and Refund Policy
- If you are not satisfied with the product received Regardless of any reason, you can change or return the product within 3 days from the date of receipt of the product with the original condition (closed and unopened). We will be happy to exchange or refund.
- Please send the product that caused your problem back to The Buying Hub Co Ltd. The returned product must be returned within 3 days after you have received the order.
- Customers will be responsible for the shipping cost. Unless the return is the result of a company error If those errors occur When we receive the product back from you, we will refund the shipping fee to your account.
- Returned products must be received in the same condition as you received from us. So please pack those products Returned well to ensure that those products arrive safely in normal conditions.
- Products sold by The Buying Hub Co Ltd Every piece is a product with a quality guarantee from the manufacturer/distributor. If there is a problem, you can contact the company directly to submit a claim or repair through The Buying Hub Co Ltd usually repaired by deposits. The Buying Hub Co Ltd It will take more time to contact the service center directly and there will be a charge for the operation, which the staff will inform you on a case-by-case basis Including the time to send and repair will depend on the operation of the company Which you need to bring a complete set of packaging products with a receipt and warranty card.
- To exchange or return products Please contact us by email. info@thebuyinghub.com for products that you want to exchange or return When we receive your request, We will contact you via email or phone.
- In case of a refund, please inform the details of the transfer in the Receipt Specify the bank account, and account type.
- (Must be the name of the receipt only) account number, and a bank branch, but if you do not specify, the company will not refund the money.
- Items are also subject to customs clearance and may be held until duties and taxes are paid. As the importer/consignee, it is your responsibility to pay duties and taxes. We are not able to refund customs fees or additional charges that must be paid to get your package delivered. If your order is returned to us, please contact info@thebuyinghub.com.
- We do not accept exchanges / returning the following cases:
- Products that are not purchased from The Buying Hub Co Ltd.
- Products that have been opened or used.
- Damaged products or damage due to improper packaging comes from the return of the customer.
- The customer does not deliver products, return receipts, gifts, and/or other products. Return to the company.
- The customer does not return the product to us within 3 days of receiving the product.
* https://thebuyinghub.com/ Reserves the right to not change, claim or return products in the event that the product is not damaged However, the consideration from the manufacturer center is final. *
Item(s) must be returned to The Buying Hub within 14 days from the received date and notify within 3 days after delivery.
RETURN CONDITIONS
To be eligible for return, returned item(s) and its packages must be in the conditions according to the below guideline:
| RETURN REASONS | CONDITIONS | |||
|---|---|---|---|---|
| SEALED CONDITION (PLASTIC SEAL MUST NOT BE UNWRAPPED AND STICKER HAS NOT BEEN PEELED OFF) | NEW CONDITION (NEVER BEEN USED) | ITEM(S) AND ITS ACCESSORIES MUST ALL BE RETURNED (FREE GIFT, MANUAL, ACCESSORIES, ORIGINAL BOX) | TAGS & LABELS ATTACHED | |
| DEFECTIVE, DAMAGED | NOT NECESSARY | NOT NECESSARY | ✓ | ✓ |
| EXPIRED, MISSING ITEM , NOT AS ADVERTISED , INCORRECT ITEM DELIVERED , SIZE DOES NOT FIT | NOT NECESSARY (EXCEPT HEALTH AND BEAUTY | ✓ | ✓ | ✓ |
| CHANGE OF MIND | ✓ | ✓ | ✓ | ✓ |
“Change of mind” means customers order any item(s) and changed their mind not to take the item(s) for the reason(s) other than Defective, Damaged, Expired, Missing item , Not as advertised , Incorrect item delivered , Size does not fit. Items eligible for return must be in their original condition , unused and in original package. More information regarding return policy is listed in the below guideline:
- Jewelry & Fashion
- Earrings cannot be returned .
- Accessories & Jewelry those are made to order cannot be returned .
- Watches, Eye glasses, and Accessories must be returned in the original and unaltered condition. The package with all tags attached must also be returned.
- Books, Games & Music
- Books , Movie , DVD , Software must be returned in their original and unused condition. The original package and all tags attached must also be returned.
- Accessories & Tools
- Cleaning products / Air refresher must be returned in their original and unused condition. The original package and all tags attached must also be returned.
- Security Protection
- Made to order and customized product cannot be returned.
- All opened / seal-broken items cannot be returned.
- Electronics, Mobile Phones, Tablets & Gadget, Appliances
- All opened / seal-broken items cannot be returned.
- Items which the customer has filled in the warranty card cannot be returned.
- Others
- Free gift / Gift card / E-code / E-coupon / Clearance items cannot be returned.
- Made to order and customized product cannot be returned.