What is The Buying Hub?

TBH is a modern ecommerce app for browsing products, using coupons, managing orders, and checking payments across 45 pages for easy shopping.

How long does delivery take within Thailand?

Standard delivery within Thailand takes 2-5 business days. Express delivery takes 1-2 business days. Orders placed before 2:00 PM (ICT) are typically shipped the same day.

Do you ship internationally?

Yes, we ship worldwide. International delivery times vary by destination: Asia 5-10 business days, Europe/US 7-15 business days, Rest of world 10-21 business days. Shipping costs are calculated at checkout.

What is your return and refund policy?

We offer a 5-day return and refund policy from the date of delivery. Returns and refunds can be processed within 5 days after delivery. Products must be unused and in original packaging with all accessories. To initiate a return or refund, contact us at info@thebuyinghub.com with your order number. Once approved, refunds are issued to the original payment method within 3-5 business days.

What payment methods do you accept?

We accept Cash on Delivery (COD) within Thailand, PromptPay QR transfer, Bank transfer, and credit/debit card payments via Stripe. All transactions are encrypted and secure.

Is free shipping available?

Yes, we offer free standard shipping on orders over ฿1,500 within Thailand. International free shipping thresholds vary by destination.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can also view your order status in your account under Order History.

Are your products authentic?

Yes, all our products are 100% authentic and sourced directly from authorized manufacturers and distributors. Every product comes with the original manufacturer warranty.

Can I change or cancel my order?

Orders can be changed or cancelled before they are shipped. Contact us immediately at info@thebuyinghub.com or +66 98 990 5659. Once shipped, the order cannot be modified.

What is your Cookie Notice?

TheBuyingHub uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. We use essential cookies for cart and checkout functionality, analytics cookies to understand usage, and marketing cookies to show relevant offers. You can manage or disable non-essential cookies in your browser settings at any time. By continuing to use our site, you consent to our use of cookies as described in our Cookie Notice.

Shipping & FAQ

Everything you need to know about shipping, returns, and frequently asked questions.

Shipping Information

Standard Shipping

2-5 business days within Thailand. Free on orders over ฿1,500.

Express Shipping

1-2 business days within Thailand. ฿100 flat rate.

International Shipping

Worldwide delivery. 5-21 business days depending on destination.

5-Day Returns & Refunds

Returns and refunds within 5 days of delivery on unused items in original packaging.

Frequently Asked Questions

Still have questions?