Returns & Refunds
Last updated: August 2026
1. Return & Refund Policy
TheBuyingHub accepts returns and issues refunds within 5 days of delivery. Items must be in original condition, unused, and in their original packaging with all accessories and documentation included. We reserve the right to update these terms without prior notice.
2. Eligible Return Cases
Manufacturing defects or product malfunctions, incorrect or wrong-model items shipped, missing items or accessories, and damage sustained during transit. Such issues must be reported within 48 hours of receipt with photographic evidence and your order number.
3. Non-Returnable Items
Used items or items showing signs of wear, items with damaged or incomplete packaging, items with registered or activated warranties, software, digital products, or activated top-up cards, and clearance or special-offer items sold on a final-sale basis.
4. Return Procedure
1) Contact us at info@thebuyinghub.com or call +66 98 990 5659 with your order number and reason for return, within 5 days of delivery. 2) Our team will issue a Return Merchandise Authorization (RMA) and the return shipping address. 3) Ship the item back with all required documents. 4) We inspect the item and process your refund or replacement within 3-5 business days.
5. Required Return Documents
Original receipt or proof of purchase, a certified true copy of your bank account page (for account refunds), a certified true copy of your national ID card, the Return Merchandise Authorization (RMA) issued by us, and the return shipping address.
6. Return Shipping Address
Online Customer Service Department, TheBuyingHub, Bangkok, Thailand. When returning via EMS or a private courier, the postmark date serves as proof for verifying the return period.
7. Refunds
Refunds are processed within 3-5 business days after the returned item passes inspection. Credit/debit card payments are refunded to the original card and may take 7-45 days depending on your bank. Cash or bank-transfer payments are refunded to the account you provide. Return shipping costs are borne by the customer, except for defective or incorrectly shipped items, which we cover.
8. Exchanges
Customers may exchange for the same model or another model of equal or greater value, paying the difference where applicable. If the requested item is out of stock, a refund will be issued instead.
9. Product Warranty
Product warranties are separate from the return policy and governed by each manufacturer's warranty terms. For issues arising after the 5-day return window, please contact the manufacturer's service center directly, or reach out to us for assistance in coordinating service.
10. Contact Us
For any return or refund questions, please contact us at info@thebuyinghub.com or call +66 98 990 5659. Our team is available daily from 9:00 AM to 8:00 PM (ICT).