OUR POLICIES

We collect the following categories of personal information: Account & Identity Information: Full name, surname, email address, telephone number, mobile number, gender, age, and profile data provided during registration or account updates. Order & Transaction Information: Shipping address (street, city, state, postal code, country), billing information, items purchased, order totals, payment method, and order history. Technical & Device Information: IP address (Internet Protocol address), browser type and version, operating system, device identifiers, pages visited, and timestamps of site activity. Your IP address is automatically recorded when you place an order or interact with our services and is used for fraud prevention, security monitoring, and compliance purposes. Cookie & Analytics Data: Browsing behaviour, session data, and preferences collected via cookies and similar tracking technologies. This information is collected directly from you, automatically through your use of our website, and from third-party payment processors.

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide features. If you do not wish to have cookies in your browser, you can simply deny their access in your browser settings.

We store your personal information for web development and analytics purposes so we can serve you better. We may send you news and updates on promotions, discounts, activities, and events.

You are the only person who has access to your password. We strongly suggest you keep your login name and password secret and log out after leaving our website. No security measure can guarantee 100% protection for information transferred on the Internet. However, our security standards are always maintained at their highest level for your protection.

If you are not satisfied with a product for any reason, you may exchange or return it within 3 days from the date of receipt, provided it is in its original, unopened condition. We will be happy to exchange or issue a refund.

In case of a refund, please provide your bank account details including: Bank name · Account type · Account holder name (must match receipt) · Account number · Branch name. Failure to provide complete details will result in the refund being unable to be processed.

Products shipped locally within Thailand are processed and dispatched within 24 hours and typically delivered within 48 hours, depending on your location. A tracking number will be sent to you via email along with the carrier name and tracking website.

Products shipped from our international warehouse take 2 to 3 weeks to arrive. A tracking number will be provided so you can monitor your shipment's progress.

Items shipped internationally are subject to customs clearance and may be held at the border until duties and taxes are paid. As the importer/consignee, it is your responsibility to pay any applicable duties and taxes. The Buying Hub Co Ltd is unable to refund customs fees or additional charges required to release your package.